“We have 80% usage of the platform and our teams are thrilled with this achievement”. Heard this before? I might sound a bit controversial when I say this. The fact that cloud platforms/products provide usage data, customers tend to view the usage as a value metric, ignoring other important factors that need to be evaluated about usage. Usage itself may not ‘always’ be a good indicator of success or value delivery, but a required basic metric. Usage metrics is certainly important to garner the necessary intelligence for better adoption, and could be used with necessary discipline to gauge the progress towards success. However, letting yourself think you have succeeded if you have got people logging in to your platform could be far from being successful.
However, there may be areas or situations where usage itself may be considered as a value metric. Sounds contradictory? Please feel free to open a topic on the same and have a discussion in the forums. I plan to write about this a little more in the coming days. Stay Tuned.