successplan
Success Plan – What does it look like?
Any one investing in a product is expecting value from the investment. In any recurring revenue business, therefore success planning becomes an important activity. Let us look at what a typical ...
Working on a Success Plan?
A success plan is not necessarily a CSM imperative, but a customer imperative. Having said that, it is important for CSMs to help customers define a meaningful success plan. CSMs are usually in a bett...